WatchBrokers customer gets heirloom back - FOX 35 News Orlando

WatchBrokers customer gets heirloom back

Posted: Updated:
ATLANTA -

The Buckhead consignment shop WatchBrokers deals in pricey watches, and is rarely open these days as state investigators go to court to force them to pay back their customers.

The I-Team recently managed to catch someone there, knocked on the door, and something unexpected happened.

"Since WatchBrokers is here on the corner of Peachtree and West Paces, I figured it was a legitimate place and had been here for a while," said customer Andrew Dietz.

Dietz, a neighborhood businessman, dropped off an heirloom watch in February to have the battery changed at WatchBrokers, a fancy Buckhead consignment shop for timepieces.

"I've come multiple times, physically walked in, called many times, impossible to reach anybody, and I get the same story every time, ‘We're going to pick up the watch this week and give you a call,'" said Dietz.

The state got a judgment demanding the cash-strapped company and its president, R.J. Bergh, pay customers the money they're owed for their sold watches.

"I hope that they didn't sell it. I don't know. I know it was somewhat of a rare watch," said Dietz.

In complaints to the Better Business Bureau and to the Governor's Office of Consumer  Protection, Dietz said he just wanted his watch back. He also called the I-Team.

The I-Team met him at the storefront, where like most days, it's closed up. On the day the I-Team met Dietz, there was somebody behind the locked door.

So they knocked on the door, expecting nothing. Instead they got an employee who said he'd look. While we waited another angry customer arrived. That was no surprise, but the employee opening the door was a surprise.

After a brief talk with Dietz, the employee returned his watch to him. The employee said he planned to quit anyway. So, he walked inside, found the watch and handed it over.  After months of asking his family heirloom be returned, Andrew Dietz got it.

"Why couldn't I have gotten that? Why'd I have to get a news crew to get it?" asked Dietz.

If you are a customer of WatchBrokers waiting on money, it's important to go ahead and file a police report so it's on the record. Also, you need to get in touch with the Governor's Office of Consumer Protection and file a complaint there, so that you can possibly get on a list to for a refund providing they can collect some money.

  • I-Team Story ArchiveMore>>

  • FOX 5 I-Team Investigation

    State proposes action for home elevator safety

    State proposes action for home elevator safety

    Friday, July 25 2014 2:12 PM EDT2014-07-25 18:12:46 GMT

    The state is inching closer to closing a gap that should make residential elevators safer for children .It was the I-Team's stories about children nationwide being hurt that prompted the state to propose an emergency amendment to the state code.

    The state is inching closer to closing a gap that should make residential elevators safer for children .It was the I-Team's stories about children nationwide being hurt that prompted the state to propose an emergency amendment to the state code.

  • I-Team Investigation

    Former Douglas Co. D.A. office manager indicted

    Former Douglas Co. D.A. office manager indicted

    Friday, July 25 2014 12:30 PM EDT2014-07-25 16:30:44 GMT
    There are major new developments today in the state investigation of the Douglas County District Attorney's office. Tammy Agan, the former office manager, has been indicted on 58 counts of theft and making false statements.
    There are major new developments today in the state investigation of the Douglas County District Attorney's office. Tammy Agan, the former office manager, has been indicted on 58 counts of theft and making false statements.
  • Legal ethics expert: Crisis of Public Confidence

    Legal ethics expert: Crisis of Public Confidence

    Thursday, July 24 2014 10:43 PM EDT2014-07-25 02:43:53 GMT
    The Georgia State Professor of Law and Ethics says Georgia citizens are facing a crisis of public confidence due to the unfolding drama at the Georgia Government Transparency and Campaign Finance Commission.
    The Georgia State Professor of Law and Ethics says Georgia citizens are facing a crisis of public confidence due to the unfolding drama at the Georgia Government Transparency and Campaign Finance Commission.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

Powered by WorldNow

35 Skyline Drive
Lake Mary, FL 32746

Phone: (407) 644-3535
News Tips: (866) 55-FOX35

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices