Many online retailers offering customer service options - FOX 35 News Orlando

Many online retailers offering customer service options

Posted: Updated:
ATLANTA -

Many of us now do all of our shopping online. It's quick, and it's easy. However what you sacrifice is the face-to-face connection with the seller. However, some online retailers are really trying to make customer service part of the online sale.

Online retail customer service hasn't traditionally been very good. If you could only have talked to someone, you would have known the fabric wasn't quite what you wanted. Or that a particular brand runs a little small.  Online sellers now hear you. Many now offer online chat options, videos to show you how the product works, and better email responses.

Shannon van Buskirk, who runs a popular e-commerce site, says use your phone, because good e-tailers now pick up when you call. If they don't, think twice about that purchase.

"It takes a second to pick up the phone. And if you call and you get pushed to voicemail, that is a huge red flag because most fraudulent companies don't have customer service staff waiting to take your calls. So, just pick up the phone and call," said van Buskirk.

Be sure to read a site's "About" section to find out more about the seller.  Don't overlook the "Terms of Service" section, and read online reviews.

  • I-Team Story ArchiveMore>>

  • Mom confronts Ray McBerry over modeling request

    Mom confronts Ray McBerry over modeling request

    Wednesday, July 30 2014 12:04 PM EDT2014-07-30 16:04:32 GMT
    A twice-failed candidate for Georgia governor found himself face-to-face with a mother furious over what he was trying to do this month with her teenage daughter.
    A twice-failed candidate for Georgia governor found himself face-to-face with a mother furious over what he was trying to do this month with her teenage daughter.
  • Does social media make you spend more money?

    Does social media make you spend more money?

    Wednesday, July 30 2014 8:49 AM EDT2014-07-30 12:49:39 GMT
    The notion of 'Keeping up with the Jones' is not new, but there is a new pressure coming at you. Peer pressure - whether you're 13 or 33 - is a powerful thing. Now throw in social media and you have what an Atlanta counselor calls 'Keeping up with the Jones' on steroids. And if you're not careful that can get costly.
    The notion of 'Keeping up with the Jones' is not new, but there is a new pressure coming at you. Peer pressure - whether you're 13 or 33 - is a powerful thing. Now throw in social media and you have what an Atlanta counselor calls 'Keeping up with the Jones' on steroids. And if you're not careful that can get costly.
  • Unresolved bank errors? Help is on the way

    Unresolved bank errors? Help is on the way

    Monday, July 28 2014 8:11 AM EDT2014-07-28 12:11:30 GMT
    Taking on a big bank, even over something like a minor bank error, can be maddening. You feel like no one is listening. It's like being trapped in a maze you can't get out of, but somebody is noticing how frustrating that can be.
    Taking on a big bank, even over something like a minor bank error, can be maddening. You feel like no one is listening. It's like being trapped in a maze you can't get out of, but somebody is noticing how frustrating that can be.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Big E celebration comes to North Georgia

    Big E celebration comes to North Georgia

    Wednesday, July 30 2014 9:40 AM EDT2014-07-30 13:40:00 GMT
    You know what the "Big E" is, right? Elvis! And the King is being celebrated in North Georgia this weekend! The 11th Annual Big E Fest and ETA Competition happens this weekend in Cornelia, GA.
    You know what the "Big E" is, right? Elvis! And the King is being celebrated in North Georgia this weekend! The 11th Annual Big E Fest and ETA Competition happens this weekend in Cornelia, GA.
  • Does social media make you spend more money?

    Does social media make you spend more money?

    Wednesday, July 30 2014 8:49 AM EDT2014-07-30 12:49:39 GMT
    The notion of 'Keeping up with the Jones' is not new, but there is a new pressure coming at you. Peer pressure - whether you're 13 or 33 - is a powerful thing. Now throw in social media and you have what an Atlanta counselor calls 'Keeping up with the Jones' on steroids. And if you're not careful that can get costly.
    The notion of 'Keeping up with the Jones' is not new, but there is a new pressure coming at you. Peer pressure - whether you're 13 or 33 - is a powerful thing. Now throw in social media and you have what an Atlanta counselor calls 'Keeping up with the Jones' on steroids. And if you're not careful that can get costly.
Powered by WorldNow

35 Skyline Drive
Lake Mary, FL 32746

Phone: (407) 644-3535
News Tips: (866) 55-FOX35

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices