Many of us now do all of our shopping online. It's quick, and it's easy. However what you sacrifice is the face-to-face connection with the seller. However, some online retailers are really trying to make customer service part of the online sale.
Online retail customer service hasn't traditionally been very good. If you could only have talked to someone, you would have known the fabric wasn't quite what you wanted. Or that a particular brand runs a little small. Online sellers now hear you. Many now offer online chat options, videos to show you how the product works, and better email responses.
Shannon van Buskirk, who runs a popular e-commerce site, says use your phone, because good e-tailers now pick up when you call. If they don't, think twice about that purchase.
"It takes a second to pick up the phone. And if you call and you get pushed to voicemail, that is a huge red flag because most fraudulent companies don't have customer service staff waiting to take your calls. So, just pick up the phone and call," said van Buskirk.
Be sure to read a site's "About" section to find out more about the seller. Don't overlook the "Terms of Service" section, and read online reviews.
Friday, May 24 2013 6:15 AM EDT2013-05-24 10:15:00 GMT
Some of the greatest damage from Hurricane Sandy was to cars from the flooded streets and garages, and some of those automobiles are expected to trickle into the automobile market.
Some of the greatest damage from Hurricane Sandy was to cars from the flooded streets and garages, and some of those automobiles are expected to trickle into the automobile market.
Thursday, May 23 2013 12:56 AM EDT2013-05-23 04:56:30 GMT
The FOX 5 I-Team has learned that Douglas County District Attorney David McDade is personally asking the GBI to investigate how money is spent in his office.
The FOX 5 I-Team has learned that Douglas County District Attorney David McDade is personally asking the GBI to investigate how money is spent in his office.
Wednesday, May 22 2013 10:42 PM EDT2013-05-23 02:42:27 GMT
What do major hotel chains, the IRS, and the business partner of a top rapper have in common? Court records show the National Conference of Black Mayors owes all of them money. Big money.
What do major hotel chains, the IRS, and the business partner of a top rapper have in common? Court records show the National Conference of Black Mayors owes all of them money. Big money.
Wednesday, May 22 2013 9:56 AM EDT2013-05-22 13:56:24 GMT
Americans are known for their pearly whites, but we pay for it—and it isn't cheap.
Americans are known for their pearly whites, but we pay for it—and it isn't cheap. If you have more than one child who needs braces, you have quite an expense on your hands—but FOX 5 I-Team reporter Dana Fowle found some ways to make it a little more manageable.
Monday, May 20 2013 11:12 PM EDT2013-05-21 03:12:38 GMT
The Douglas County district attorney used seized drug money to take support staff to a north Georgia training conference designed for prosecuting attorneys.
The Douglas County district attorney used seized drug money to take support staff to a north Georgia training conference designed for prosecuting attorneys. The FOX 5 I-Team followed along and found the four women didn't even register to attend the conference.
Monday, May 20 2013 6:44 AM EDT2013-05-20 10:44:05 GMT
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
Friday, May 17 2013 6:31 PM EDT2013-05-17 22:31:42 GMT
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
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Friday, May 24 2013 5:55 AM EDT2013-05-24 09:55:55 GMT
The Centers for Disease Control says that every 19 minutes, one person in the U.S. dies from a prescription drug overdose.
The Centers for Disease Control says that every 19 minutes, one person in the U.S. dies from a prescription drug overdose. The state of Georgia is trying to do something about the problem, so they've just launched an awareness campaign focused on education and prevention.
Thursday, May 23 2013 10:09 AM EDT2013-05-23 14:09:40 GMT
You might have dreamed about getting the chance to decide which of your coworkers should stay on the job, and which ones need to go.
You might have dreamed about getting the chance to decide which of your coworkers should stay on the job, and which ones need to go. Does Someone Have to Go? is a new FOX reality show that lets employees take over for their bosses, and it premieres Thursday night!
Thursday, May 23 2013 9:34 AM EDT2013-05-23 13:34:51 GMT
Married to Medicine is the hottest new thing on Bravo, and the reality series is based right here in Atlanta!
Married to Medicine is the hottest new thing on Bravo, and the reality series is based right here in Atlanta! Mariah HuQ, who is both a star and producer of the show, joined Good Day live to tell us all about the first season, and give us a preview of the upcoming reunion show.
Thursday, May 23 2013 9:27 AM EDT2013-05-23 13:27:50 GMT
Memorial Day is almost upon us, and you can almost hear the grills firing up already!
Memorial Day is almost upon us, and you can almost hear the grills firing up already! But before you get ready to host that big holiday weekend cookout, the grilling pros at The Cook's Warehouse has some advice for those who need it-- like Good Day's Paul Milliken.
Thursday, May 23 2013 8:44 AM EDT2013-05-23 12:44:55 GMT
It's graduation season AND it's also #ThrowbackThursday, so what better time to go back to the archives? Today's victim: the one and only Buck Lanford.
It's graduation season AND it's also #ThrowbackThursday, so what better time to go back to the archives? Today's victim: the one and only Buck Lanford. He agreed to take us back to his senior year at South Gwinnett High School-- and somebody had a WHOLE LOT of hair!
Thursday, May 23 2013 7:32 AM EDT2013-05-23 11:32:32 GMT
As we celebrate Memorial Day weekend, we'll pause to remember the men and women who died while serving in the U.S. Armed Forces.
As we celebrate Memorial Day weekend, we'll pause to remember the men and women who died while serving in the U.S. Armed Forces. It's also a great time to thank veterans for their service to our country—veterans just like World War II American hero Lew Fern.
Thursday, May 23 2013 7:31 AM EDT2013-05-23 11:31:33 GMT
You've probably been to a yard sale or two in your life, and you might have found some great deals. But would you know how to get the most out of your own yard sale?
You've probably been to a yard sale or two in your life, and you might have found some great deals. But would you know how to get the most out of your own yard sale? Good Day's Tacoma Perry talked to an expert who shared some great tips for how to make your yard sale a huge hit.
Thursday, May 23 2013 7:27 AM EDT2013-05-23 11:27:37 GMT
Summer in Georgia means mosquitoes—and lots of them. Even if you're just stepping outdoors for a few minutes, you need to protect yourself. But how do you pick the right bug repellent?
Summer in Georgia means mosquitoes—and lots of them. Even if you're just stepping outdoors for a few minutes, you need to protect yourself. But how do you pick the right bug repellent?
