Many of us now do all of our shopping online. It's quick, and it's easy. However what you sacrifice is the face-to-face connection with the seller. However, some online retailers are really trying to make customer service part of the online sale.
Online retail customer service hasn't traditionally been very good. If you could only have talked to someone, you would have known the fabric wasn't quite what you wanted. Or that a particular brand runs a little small. Online sellers now hear you. Many now offer online chat options, videos to show you how the product works, and better email responses.
Shannon van Buskirk, who runs a popular e-commerce site, says use your phone, because good e-tailers now pick up when you call. If they don't, think twice about that purchase.
"It takes a second to pick up the phone. And if you call and you get pushed to voicemail, that is a huge red flag because most fraudulent companies don't have customer service staff waiting to take your calls. So, just pick up the phone and call," said van Buskirk.
Be sure to read a site's "About" section to find out more about the seller. Don't overlook the "Terms of Service" section, and read online reviews.
Monday, May 20 2013 11:12 PM EDT2013-05-21 03:12:38 GMT
The Douglas County district attorney used seized drug money to take support staff to a north Georgia training conference designed for prosecuting attorneys.
The Douglas County district attorney used seized drug money to take support staff to a north Georgia training conference designed for prosecuting attorneys. The FOX 5 I-Team followed along and found the four women didn't even register to attend the conference.
Monday, May 20 2013 6:44 AM EDT2013-05-20 10:44:05 GMT
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
Friday, May 17 2013 6:31 PM EDT2013-05-17 22:31:42 GMT
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
Wednesday, May 15 2013 10:32 PM EDT2013-05-16 02:32:39 GMT
A local man says Atlanta Mayor Kasim Reed and Reed's ex-girlfriend got him fired from his city job. The man told the FOX 5 I-Team about the federal whistleblower lawsuit he's filed and why he wants the city to pay up.
A local man says Atlanta Mayor Kasim Reed and Reed's ex-girlfriend got him fired from his city job. The man told the FOX 5 I-Team about the federal whistleblower lawsuit he's filed and why he wants the city to pay up.
Wednesday, May 15 2013 6:39 AM EDT2013-05-15 10:39:34 GMT
Summer is a break for kids, but you still need to keep them busy. So you sign them up for camp, hoping to keep the kids entertained at a safe camp and all at an affordable price.
Summer is a break for kids, but you still need to keep them busy. So you sign them up for camp, hoping to keep the kids entertained at a safe camp and all at an affordable price.
Wednesday, May 15 2013 5:04 AM EDT2013-05-15 09:04:58 GMT
The amount of money many of us pay in taxes in a given year is often times larger than any purchase we'd make. Where does that really money go? Well, there is a way to find out.
The amount of money many of us pay in taxes in a given year is often times larger than any purchase we'd make. Where does that really money go? Well, there is a way to find out.
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Tuesday, May 21 2013 10:37 AM EDT2013-05-21 14:37:54 GMT
It's summer swimsuit time-- but is your suit right for your body?
It's summer swimsuit time-- but is your suit right for your body? Whether you're curvy, boxy, or round in the middle, Intimacy Bra fit specialist Eve Turner has some ideas that will help you find that perfect suit.
Tuesday, May 21 2013 10:17 AM EDT2013-05-21 14:17:24 GMT
When it comes to talking to doctors, a lot of us aren't exactly shooting straight. In fact, one survey found that almost 30 percent of patients admit to lying to their physician.
When it comes to talking to doctors, a lot of us aren't exactly shooting straight. In fact, one survey found that almost 30 percent of patients admit to lying to their physician. So, how much does your doctor really need to know?
Tuesday, May 21 2013 9:45 AM EDT2013-05-21 13:45:59 GMT
It's college graduation time, but before many graduates celebrate, they've got to focus on what comes next.
It's college graduation time, but before many graduates celebrate, they've got to focus on what comes next. With a tight job market, many new grads are getting a dose of reality when it comes to trying to land their first job.
Good Day's own Katie Beasley will walk down the aisle this Saturday, leaving her just a few more days to prepare.
Good Day's own Katie Beasley will walk down the aisle this Saturday, leaving her just a few more days to prepare. So, does she have something old, something new, something borrowed and something blue all covered? We found out.
Monday, May 20 2013 11:00 AM EDT2013-05-20 15:00:34 GMT
When the pools open on Memorial Day weekend, it's going to be hard to keep your kids away from the water.
When the pools open on Memorial Day weekend, it's going to be hard to keep your kids away from the water. But before summer gets into full swing, we've got some tips to help you make sure your children stay safe at the pool.
Monday, May 20 2013 9:52 AM EDT2013-05-20 13:52:30 GMT
The nasty divorce between Real Housewives of Atlanta star Portia Stewart and her husband, former NFL star Kordell Stewart, just got nastier.
The nasty divorce between Real Housewives of Atlanta star Portia Stewart and her husband, former NFL star Kordell Stewart, just got nastier. TMZ's Harvey Levin filled us in on the latest on Good Day!
Monday, May 20 2013 9:46 AM EDT2013-05-20 13:46:04 GMT
In case you don't know, we've got a bride-to-be in the house! Good Day's own Katie Beasley is getting married in FIVE SHORT DAYS.
In case you don't know, we've got a bride-to-be in the house! Good Day's own Katie Beasley is getting married in FIVE SHORT DAYS, so we're spending the week checking in with her on the last minute details of her big day!
Monday, May 20 2013 9:32 AM EDT2013-05-20 13:32:48 GMT
Sure, you know that Turner Field is THE place to watch the Braves in action, but did you know you can also take a walk through baseball history while you're there?
Sure, you know that Turner Field is THE place to watch the Braves in action, but did you know you can also take a walk through baseball history while you're there? Good Day's Paul Milliken-- a self-proclaimed Braves baseball addict-- takes you behind the scenes at the Braves Museum.
