There are transportation woes for residents in East Orlando after a Lynx bus route was eliminated because of low rider ship. The supplemental service created to replace it has left many without a way to get from one place to another.
Residents at the Colonial Woods Subdivision who used the Lynx Bus 32 said they are literally stranded.
"It was taken away essentially." said Rachel Darby. "I'm frustrated for the Colonial Woods residents, I'm nervous if something would happen to my car, and I wouldn't be able to take public transportation, and it's very frustrating."
Lynx created a flex-service called NeighborLink, a 12-passenger bus that was supposed to make it easier for residents and make up for the elimination of the route. Passengers have to call a number and make an appointment for the bus to pick them up, but those who use the service say the bus never comes, or is always hours late. Brad Johnson says Lynx's inconsistent service cost him his job.
"I call at 7 o'clock in the morning, for them to be here at 12. I don't have to be to work until 2, and I give all that lead way, and they still don't show up, and that's happened multiple times."
Lynx responded to the complaints in a statement saying, "We are aware and sympathize with the frustrations some of our passengers are having with the NeighborLink 621. Lynx has met with community members to hear their concerns and ideas and we are currently developing a range of options for their consideration."
Members of the Homeowners Association at Colonial Woods said they are already gathering signatures to create a petition which they hope to deliver to Orange County Mayor Teresa Jacobs and Lynx, to bring back the bus route that used to run along State Road 50. They hope to deliver that petition within the next three weeks.
The CEO of Lynx, John Lewis, said he is committed to working with the Bithlo community and orange county government to provide the best public transit service possible.