It's probably happened to you or someone you know. You watch in horror as your phone falls to the ground, knowing you're gonna end up with one of those cracked screens. Getting your screen fixed will cost you about $100, so our own Mark Wilson put a cheaper option to the test.
We ordered a do-it-yourself kit on Amazon for $25. We got the shipment from China for and found a "how to" video online.
"I don't quite like these screw drivers, they don't quite fit like I would like," said Mark, as he began to take the phone apart.
In order to fix the iPhone, you have to practically take the entire thing apart. It was a lot of work!
"We've done a complete disassemble of this phone and I haven't even removed the screen yet," he explained.
The buzzer kept falling out, the screws were really small and the cables were difficult to connect.
"I've actually taken a lot of electronics apart, so I think I'm pretty good at this -- and it's driving me crazy," Mark said. "I like a challenge, but I have taken way too much time to do this. I genuinely thought I'd be able to do this faster and there's way too many screws. I'm ready to write somebody a check to do this for me."
Putting the phone back together wasn't any easier, but Mark did manage to get the whole thing in one piece.
"Alright there we go. Stop the clock. Took me almost exactly an hour and a half to get it all together. So now the moment of truth comes when we turn it on and see if it really works."
As he turned on the phone, he asked, "Anything? Nothing, uh oh, that's not a good sign. Bad news, it's chirping, but it won't power up, so I got a new screen and it's really pretty, but I have a paper weight right now."
After putting the iPhone into a coma, we decided to take it to the iHospital, hoping they would be able to fix Mark's mistakes.
"The biggest thing, which actually broke the LCD, would be this screw right here which was actually the longest screw in the phone," explained the iHospital employee.
"You can see where he actually stretched that piece," he added, "He did not even connect the LCD cable, so with that not connected, nothing's gonna turn on and nothing's gonna work at that point."
As the certified Apple iPhone expert put a new screen on, what took Mark an hour and a half took him only eight minutes and 35 seconds.
"It's just not worth it to take it into your own hands and try to do it yourself. You may cause more damage than it's really worth," said Ross Newman, the founder and CEO of the iHospital.
"We will get the occasional customer who comes in a few times a week with a bag or a plate with screws all over it," he said.
He says fixing iPhones, especially the 4 and 4S models, can be very difficult.
"People bring in their devices and are extremely upset that they destroyed their phone and they have to buy a new one, so it's very possible. You're very lucky that you didn't do extreme damage," he said.
So our verdict is, go ahead and fork up the $100 to have the pros fix it. Cracking the code of the do-it-yourself kits isn't as easy as it looks.