Lawsuit claims overcharges by Dollar Rent A Car - FOX 35 News Orlando

Lawsuit claims overcharges by Dollar Rent A Car

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ATLANTA -

It's time to start booking vacations, and that means renting a car may be a part of your getaway. But before you sign the dotted line, there are some things you should be aware of about renting a car.   

A lawsuit claims overcharges by Dollar Rent A Car. The confusion is over something called the collision damage waiver. The suit goes on to claim that even though customers state clearly they don't want the pricey option to have the rental car company cover potential damage, they're being charged nearly $25 a day anyway.
 
In an email to the I-Team, the company denies those allegations and says they intend to fight them vigorously.

Fred Elsberry at the Atlanta Better Business Bureau says in the past, customers have gotten confused because of the language. He says customers think when they sign the loss damage waiver, they're saying no they don't want the coverage when in fact they are saying yes.

What do you do if you believe you've been charged for an add-on that you didn't want? You should go straight to the rental car company and ask for your money back, and report it to your credit card company -- although in this case you may not have much luck.

If the system shows your signature of approval, the credit card company might not get involved in a he said - she said situation.  You may have to go to small claims court to get your money back.

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