Gorilla Group is looking for a highly effective Account Manager to join our team. This person will be responsible for working to ensure client satisfaction and account profitability. Ideal candidates will have a strong account management and consulting background; experience with agency process and exposure to the eCommerce space.
Manage the successful delivery of client projects in conjunction with project managers.
Clearly and effectively articulate Gorilla's value proposition and Solution offerings.
Identify and pursue new business opportunities within existing accounts.
Effectively structure and write client reports, presentations and other forms of communication.
Interact at a high level within client organizations as a trusted advisor
Ensure account profitability by managing client expectations and service delivery
Demonstrate excellence in account management; specifically in risk management, contingency planning and strategy control.
Establish clear expectations with project leadership and provide constructive relevant feedback.
Ensure consistent approach and solution quality across accounts by participating in feedback loops with leadership and peers
4-7 years consulting or agency experience
Understanding of project and account management best practices (Budgeting, Contracts, Client Reporting)
Understanding of agency disciplines (Design, IA, Strategy, Development)
Proven ability to develop add-on and new business in order to meet revenue expectations
Proficiency in most office applications
Understanding of eCommerce processes and technologies is a plus