Local wig business gets bad reviews online - FOX 35 News Orlando

Local wig business gets bad reviews online

Posted: Updated:
ATLANTA -

Wigs are a big, big business these days.  Many top stars wear them, and now everyday women want the look,too.  Lots of web sites have popped up offering the latest styles, and the kind that are made with real human hair. And, as you can imagine, those are very expensive.

But there is a local company making an online splash for its bad reviews, and the complaints have come from as far away as Dubai.  People from around the world will buy online to get a wig from American outlets.  They're known to generally be high quality and beautiful, but in the case of a local company, things are getting ugly.

Ines Hooper gave the FOX 5 I-Team a behind-the-scenes tour of her favorite wig shop.   She works at FOX 5 News, and is known to sport a new, hot look every day. Her enthusiasm for wigs is infectious.

But many people don't have the access to in-person shopping.  No problem.  Just go online to Vixen Lace Wigs and you can browse wigs ranging in price from $30 to hundreds of dollars.

Valerie Abwavo says she ordered a wig for a friend in Dubai. Her girlfriend went to the trouble to send money to the United States because she wanted an American-made wig, and Vixen Lace Wigs out of Atlanta stocked-- at least online-- some of the best.

But after paying nearly $378 back in April, she's stuck looking at a picture.  The seller, she says, has not shipped the wig.

"All the times I communicate with them, there's always this, there's always that," Abwavo said.  "Or sometimes they put you on hold, then tell you they'll call you tomorrow, then they don't call."

And there are very similar tales pouring into the Better Business Bureau, which has now catalogued more than 100 complaints and given the business a "F" rating.  Even on YouTube, the wig shop has its critics.  One woman who uses the online name "Charm" reviews Vixen Lace Wigs.  Her experience? "Not so good," she says.  It took too long to get it and she says the wig was damaged.

"When it came, it came in a grocery bag," she said.  "Uh, hello! Good morning!"

The I-Team tried to say 'hello' ourselves, but no one was at the business location, so we tried another address.  No one answered there either.  We even called the toll-free number, but we were never able to see someone.

Valerie Abwavo got someone on the other end too, and finally said, "I quit!"  Her friend will just have to find beauty from someone else.   She says she thinks she just needs her money back, but she's still waiting.

 

 

  • I-Team Story ArchiveMore>>

  • Control your debit or credit card by remote control

    Control your debit or credit card by remote control

    Wednesday, August 20 2014 8:35 AM EDT2014-08-20 12:35:26 GMT
    Oh, that awful feeling when you think your credit or debit card is safely tucked into your wallet, but it's still shopping. Somebody, somewhere has got your card number and is using it. What if you could turn off that card?
    Oh, that awful feeling when you think your credit or debit card is safely tucked into your wallet, but it's still shopping. Somebody, somewhere has got your card number and is using it. What if you could turn off that card?
  • Reality TV Star Todd Chrisley faces tough questions

    Reality TV Star Todd Chrisley faces tough questions

    Tuesday, August 19 2014 10:58 PM EDT2014-08-20 02:58:47 GMT
    It's one of the hottest reality TV shows in the country and it stars an Atlanta millionaire.It's called "Chrisley Knows Best" and Todd Chrisley is the flamboyant lead.But Senior I-team reporter Dale Russell has been digging through court records and says "reality" means something different to people who have done business with Chrisley.
    It's one of the hottest reality TV shows in the country and it stars an Atlanta millionaire.It's called "Chrisley Knows Best" and Todd Chrisley is the flamboyant lead.But Senior I-team reporter Dale Russell has been digging through court records and says "reality" means something different to people who have done business with Chrisley.
  • Save money by grocery shopping at the right time

    Save money by grocery shopping at the right time

    Monday, August 18 2014 1:14 PM EDT2014-08-18 17:14:49 GMT
    Here's the sure fire way to stay on budget at the grocery store: Plan your menu in advance, make a list then stick to it. So how is it that you're still spending more than you should and ending up with less than you need? Because too many of us shop at the wrong time.
    Here's the sure fire way to stay on budget at the grocery store: Plan your menu in advance, make a list then stick to it. So how is it that you're still spending more than you should and ending up with less than you need? Because too many of us shop at the wrong time.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Good Day Atlanta Extra

    Paula Deen: 'I'm happier, more solid, I'm smarter'

    Paula Deen: 'I'm happier, more solid, I'm smarter'

    Wednesday, August 20 2014 11:14 AM EDT2014-08-20 15:14:12 GMT
    Celebrity chef Paula Deen says she is 'happier and smarter' after a controversial year in the spotlight. Deen joined Good Day's Paul Milliken to candidly discuss the lessons she's learned, and her hopes for the future.
    Celebrity chef Paula Deen says she is 'happier and smarter' after a controversial year in the spotlight. Deen joined Good Day's Paul Milliken to candidly discuss the lessons she's learned, and her hopes for the future.
  • Virginia-Highland restaurant gets facelift, pays it forward

    Virginia-Highland restaurant gets facelift, pays it forward

    Wednesday, August 20 2014 9:12 AM EDT2014-08-20 13:12:15 GMT
     It's been a traditional watering hole for a quarter of a century.  And now, Highland Tap is celebrating a new look by helping out a neighbor.  
    It's been a traditional watering hole for a quarter of a century. And now, Highland Tap is celebrating a new look by helping out a neighbor. Highland Tap is a popular restaurant/bar in Atlanta's historic Virignia-Highland neighborhood. The restaurant closed down
Powered by WorldNow

35 Skyline Drive
Lake Mary, FL 32746

Phone: (407) 644-3535
News Tips: (866) 55-FOX35

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices