Verizon data network problems - FOX 35 News Orlando

Verizon data network problems

Posted: Updated:
NEW YORK (MYFOXNY) -

If you can't get on the web or download files on your Verizon cell phone as quickly as you once could, there is a reason.

Verizon customers are seeing slower data speeds because they're actually getting bumped off Verizon's LTE network to the older 3G network. Basically, the company hasn't been able to keep up with the fast growth of data usage in big cities, including New York.

The company's own chief financial officer just publicly admitted Verizon's infrastructure in major metropolitan cities cannot keep up with demand.

"Verizon's 4G service is being bumped down to 3G service as a result of limited infrastructure and increased demand for LTE," said Daniel Howley, a senior writer for laptopmag.com. "So more people who jump on, the lower the signal strength for every customer."

Howley said if you're one of those customers having issues there isn't much you can do about it.

"Basically have to ride it out till Verizon ups their capacity," he said.

We asked Verizon about the problem directly. The company sent a statement: "Verizon Wireless continues to invest in our infrastructure in the New York Metro region, providing our customers with fast, reliable service. Over the past decade, Verizon Wireless has invested more than $3 billion in the region to increase the coverage and capacity of our network. As our CFO said, 'we have been working very diligently … we're going to be in an excellent position by the end of this year with everything that we are doing.'"

The company said the service should be back to normal by 2014. If you cannot wait, Howley said AT&T, T-Mobile and Sprint are all getting better service -- at least in New York City.

An earlier version of this story stated that Verizon did not grant an on-camera interview to Fox 5.  Fox 5 only asked for a written statement and did not ask for an on-camera interview.

  • Local NewsLocal NewsMore>>

  • Conn. teen seeks OK for 22-year-old prom date

    Conn. teen seeks OK for 22-year-old prom date

    Thursday, April 24 2014 10:07 AM EDT2014-04-24 14:07:15 GMT
    A Connecticut teenager is appealing to her local Board of Education after school officials rejected her request to bring her 21-year-old boyfriend to her prom.
    A Connecticut teenager is appealing to her local Board of Education after school officials rejected her request to bring her 21-year-old boyfriend to her prom.
  • Free dental clinic to draw thousands in Hartford

    Free dental clinic to draw thousands in Hartford

    Thursday, April 24 2014 8:24 AM EDT2014-04-24 12:24:06 GMT
    More than 2,000 patients are expected to seek free dental work at an annual clinic in Connecticut.  The seventh annual Connecticut Mission of Mercy free dental clinic is scheduled for Friday and Saturday.
    More than 2,000 patients are expected to seek free dental work at an annual clinic in Connecticut.  The seventh annual Connecticut Mission of Mercy free dental clinic is scheduled for Friday and Saturday.
  • Fire at Carlstadt Post Office

    Fire at Carlstadt Post Office

    Thursday, April 24 2014 7:50 AM EDT2014-04-24 11:50:47 GMT
    An overnight fire caused significant damage to a Carlstadt, N.J. post office.  It happened around 1:30 a.m. on Thursday at 331 1st Street.
    An overnight fire caused significant damage to a Carlstadt, N.J. post office.  It happened around 1:30 a.m. on Thursday at 331 1st Street.
Powered by WorldNow

35 Skyline Drive
Lake Mary, FL 32746

Phone: (407) 644-3535
News Tips: (866) 55-FOX35

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices