Unresolved bank errors? Help is on the way - FOX 35 News Orlando

Unresolved bank errors? Help is on the way

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ATLANTA -

Taking on a big bank, even over something like a minor bank error, can be maddening. You feel like no one is listening. It's like being trapped in a maze you can't get out of. But somebody is noticing how frustrating that can be.

It started when millions of homeowners lost their houses to foreclosure - the feds started seeing bank mistakes. We're talking about those errors on behalf of the banks that cost people their homes because they couldn't get the problem fixed.

In those cases, the Consumer Financial Protection Bureau got so fed up it forced a mortgage servicer to provide $2B dollars relief to borrowers. And the feds are continuing with that idea because they know getting a bank error fixed is a challenge. You seem to get passed from one person to the next then you have to repeat the story and it can go on for weeks, maybe months.

There's help. The Consumer Financial Protection Bureau has set up a complaint line. Here are a few tips: Keep detailed records of phone calls and other notes that you have with the bank. Don't lose your temper. It'll only make you look bad. Call the Bureau early. Don't wait until things have gone too far.

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